Refunds are only available within 30 days of the purchase date.

• Refunds will not be issued for products that have been improperly used, incorrectly installed, or damaged due to customer error.
• Refunds are also not available for items that have been installed and removed, tampered with, or misused in any way
  

• To process a refund for a defective product, the customer may be required to provide photos or video evidence showing the defect or damage.
  
  

• If a refund is approved, the product must be returned with all original parts, packaging, and accessories included.
• Products that are incomplete, damaged by the customer, or tampered with will not be eligible for a refund.
  
  

• Refunds will be issued to the original method of payment once the returned product has been inspected and approved.
• Shipping costs are non-refundable, except in cases where the product was sent defective.

• Lock-X-Smart reserves the right to refuse a refund if the above conditions are not met.
• Customers are responsible for proper handling and installation of the product to avoid issues.
• To Request a refund please login below using the email provided during checkout.